FAQ

The Vacation Haven is located in St.Bran's Burg, Jamaica.

We can make arrangements for pickup at the airport on arrival and drop off on departure.

Check-in is by 12 NOON Check-out is by 11 AM

The villa has 2 bedroom floors. The Main Floor Room The main floor room has 1 bedroom for easy access with 2 Queen Beds and an Ensuite Bathroom with a lovely view of the pool. The top floor features 3 bedrooms, the Master bedroom and 2 guest rooms. The Master Bedroom The Master Bedroom has a wrap around balcony with breathtaking views of the ocean, golf course, rolling hills and gardens. It features a King sized bed, beautiful spa ensuite bathroom with spa tub and walk-in double shower. The King Guest The King Guest room has a king sized bed, ensuite bathroom with walk-in shower and beautiful golf course view. The Queens The Queens has 2 queen sized bed, ensuite bathroom with a walk-in shower and beautiful top views of the pool, rolling hills and gardens.

The villa comes with 4 staff members. A Butler - To be your personal concierge A Top Class Chef, to make your delicious custom meals A World Class Housekeeper, to ensure your rooms are always taken care of. We recommend planning to tip the staff 15% of the cost of your stay. The tip will be distributed amongst the staff. There is also a groundskeeper to ensure that the pool and grounds are always at its best.

There are four large bedrooms to choose from, this property is ideal for 12 adults. However, if you have small children traveling with your group, room occupancy can be increased without sacrificing comfort. The house can sleep up to 14 guests.

At The Vacation Haven, we require a minimum stay of 2 days due to our commitment to providing a bespoke vacation experience tailored to your individual needs. However, to truly enjoy the full range of privacy, luxury, and convenience we offer — including our exclusive butler service — we highly recommend booking a stay of at least 7 days. This allows you ample time to fully relax, unwind, and make the most of all the amenities and personalized services designed to enhance your stay.

The villa comes with a state of the art personal chef. The chef is prepared to make your stay a personalized experience with your very own customized menu throughout your stay. Prior to arrival In order to ensure a smooth arrival we will pre-purchase your meals so that you and your guests can get settled in. We will send you the standard meal options for your arrival lunch, dinner and breakfast the next morning. You get a chance to make any edits if you would like. Prior to your departure we will send you the bill for the groceries purchased for the meals. An invoice will be emailed to you, you can make the payment via Debit or Credit Card. During your Stay You can choose to go shopping with the chef for your groceries for the remainder of your stay or we can purchase the groceries based on your customized meal choices. The bill will be sent to you prior to your departure, you are requested to settle the bill the day before you leave. Tips Tips can be added to the invoice on the bill received and the money will be divided amongst the staff.

Your major costs will include food, ground transport, and activities. A typical grocery budget is $90 USD per adult per day and $20-25 USD per day for children. This may vary depending on market prices and menus. When booking with us, you have the option of pre-paying for meals and your personalized chef will work with you to develop your customized meal plan for your entire stay.

The Vacation Haven villa is conveniently located just a short walk away from the beach, offering easy access to the stunning shoreline.

Just ask us! We specialize in creating bespoke vacations to suit your individual needs. A private chef and support staff are included, but services such as a private driver, nanny, premium liquor, and more can be added a la carte to your booking.

Yes upon request. Prior to your arrival we will need to know if you would like us to arrange for nanny services for your family. We will need to know how many children, their ages and if they require any special needs.

Yes, you can choose to have a masseuse come on property to provide you with in-house massage/spa services. Or there are spa services nearby at some of the top hotels that we can arrange for you.

As part of staying at The Vacation Haven you can receive: A 10% discount to use the RoseHall event spaces, perfect for weddings, birthday parties, romantic dinners or a special event. A 40% discount on photography services purchased through Jewel Hotel.

As a part of your stay, you and your guests will have Beach Access at the Rose Hall Beach Club as well as the Tennis Courts

The Vacation Haven is located on the breathtaking historic Rose Hall Great House grounds. Within walking distance: Access world class golfing at the White Witch of Rose Hall golf club Experience the breathtaking walking trails with the breathtaking view of the ocean, great house and rolling hills with fresh Jamaican Air Take a day or night tour of the Rose Hall Great House and experience the mysteries and history it has to offer.